SHIPPING POLICY
Last updated May 11, 2021
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Thank you for shopping at www.urbanpandaboutique.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time

All orders are processed within 14 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method	Estimated delivery time	Shipment cost
Standard Shipping	3-5 business days	$5.00 flat rate
Standard Shipping	3-5 business days	FREE (orders over $50)

* Overnight delivery is only available upon request for orders with delivery addresses within the United States.

* Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

www.urbanpandaboutique.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.


Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

If you received your order damaged, please contact us at urbanpandaboutique@gmail.com.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship outside the U.S.

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.


RETURN POLICY 
Last updated May 11, 2021

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Thank you for your purchase. We hope you are fully satisfied. However, if you are not completely satisfied with your purchase for any reason, please contact us to discuss your concern and what steps we can take going forward. Please see below for more information on our return policy. 

RETURNS

Please be aware that customized items are non-refundable. A layout will be provided for confirmation prior to any customized item being made. If you are not satisfied with the design, please advise of your requested adjustments when the layout is provided. Exception, if there is an error made on your customized order on our part, we will be more than happy to fix the error or provide a full refund. 
For defective or damaged products, please contact us to arrange a refund or exchange.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition.

RETURN PROCESS

To return an item, please email us at urbanpandaboutique@gmail.com to obtain a Return Shipping Label. After receiving the Return Shipping Label, mail your return to the following address:

Urban Panda Boutique
PO BOX 4581
Fort Smith, AR 72914

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your bank statement, depending on your financial institution. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

Customized items with prior approval based on the layout provided. If you are not satisfied with the design, please advise of your requested adjustments when the layout is provided. 
Note: If there is an error made on your customized order on our part, we will be more than happy to fix the error or provide a full refund. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
urbanpandaboutique@gmail.com

Privacy Policy
Last updated May 11, 2021
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Urban Panda Boutique operates www.urbanpandaboutique.com page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, and mailing address.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site.

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics which may collect, monitor and analyze this information. 


Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and order confirmations. 


Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of May 11, 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at urbanpandaboutique@gmail.com.