Last updated May 11, 2021
Thank you for shopping at www.urbanpandaboutique.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 14 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method Estimated delivery time Shipment cost
Standard Shipping 3-5 business days $5.00 flat rate
Standard Shipping 3-5 business days FREE (orders over $50)
* Overnight delivery is only available upon request for orders with delivery addresses within the United States.
* Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
www.urbanpandaboutique.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
If you received your order damaged, please contact us at firstname.lastname@example.org.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Last updated May 11, 2021
Thank you for your purchase. We hope you are fully satisfied. However, if you are not completely satisfied with your purchase for any reason, please contact us to discuss your concern and what steps we can take going forward. Please see below for more information on our return policy.
Please be aware that customized items are non-refundable. A layout will be provided for confirmation prior to any customized item being made. If you are not satisfied with the design, please advise of your requested adjustments when the layout is provided. Exception, if there is an error made on your customized order on our part, we will be more than happy to fix the error or provide a full refund.
For defective or damaged products, please contact us to arrange a refund or exchange.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition.
To return an item, please email us at email@example.com to obtain a Return Shipping Label. After receiving the Return Shipping Label, mail your return to the following address:
Urban Panda Boutique
PO BOX 4581
Fort Smith, AR 72914
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your bank statement, depending on your financial institution. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
Customized items with prior approval based on the layout provided. If you are not satisfied with the design, please advise of your requested adjustments when the layout is provided.
Note: If there is an error made on your customized order on our part, we will be more than happy to fix the error or provide a full refund.
If you have any questions concerning our return policy, please contact us at:
Last updated May 11, 2021
Urban Panda Boutique operates www.urbanpandaboutique.com page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, and mailing address.
Like many site operators, we collect information that your browser sends whenever you visit our Site.
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics which may collect, monitor and analyze this information.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and order confirmations.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.